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We regularly update the Remote Desktop client for macOS, adding new features and fixing issues. Here's where you'll find the latest updates.

If you encounter any issues, you can always contact us by navigating to Help > Report an Issue.

Updates for version 10.3.9

Date published: 4/6/20

In this release we've made some changes to improve interoperability with the Windows Virtual Desktop service. In addition, we've included the following updates:

2020-4-2 How to Use Microsoft's Remote Desktop Connection. Do you need to remotely access and control another PC? Microsoft's Remote Desktop Connection tool can get it done. Scarica Microsoft Remote Desktop 10 per macOS 10.12 o versione successiva e comincia a usarlo sul tuo Mac. ‎Use Microsoft Remote Desktop for Mac to connect to a remote PC or virtual apps and desktops made available by your admin.

Control+Option+Delete now triggers the Ctrl+Alt+Del sequence (previously required pressing the Fn key).
Fixed the keyboard mode notification color scheme for Light mode.
Addressed scenarios where connections initiated using the GatewayAccessToken RDP file property didn't work.

Note

This is the last release that will be compatible with macOS 10.12.

Updates for version 10.3.8

2020-3-9 The main reason is the default remote desktop app will connecting through port 3389, but your VM's default endpoint set another public port, here is what i do to solve it: Download the latest version of Microsoft Remote Desktop app at Mac app store. Add the port after your connection's DOMAIN/IP like yourvmdomain.com:yourpublicport.

Date published: 2/12/20

It's time for our first release of 2020!

With this update, you can switch between Scancode (Ctrl+Command+K) and Unicode (Ctrl+Command+U) modes when entering keyboard input. Unicode mode allows extended characters to be typed using the Option key on a Mac keyboard. For example, on a US Mac keyboard, Option+2 will enter the trademark (™) symbol. You can also enter accented characters in Unicode mode. For example, on a US Mac keyboard, entering Option+E and the 'A' key at the same time will enter the character 'á' on your remote session.

Other updates in this release include:

Cleaned up the workspace refresh experience and UI.
Addressed a smart card redirection issue that caused the remote session to stop responding at the sign-in screen when the 'Checking Status' message appeared.
Reduced time to create temporary files used for clipboard-based file copy and paste.
Temporary files used for clipboard file copy and paste are now deleted automatically when you exit the app, instead of relying on macOS to delete them.
PC bookmark actions are now rendered at the top-right corner of thumbnails.
Made fixes to address issues reported through crash telemetry.

Updates for version 10.3.7

Date published: 1/6/20

In our final update of the year, we fine-tuned some code and fixed the following behaviors:

Copying things from the remote session to a network share or USB drive no longer creates empty files.
Specifying an empty password in a user account no longer causes a double certificate prompt.

Updates for version 10.3.6

Date published: 1/6/20

In this release, we addressed an issue that created zero-length files whenever you copied a folder from the remote session to the local machine using file copy and paste.

Updates for version 10.3.5

Date published: 1/6/20

We made this update with the help of everyone who reported issues. In this version, we've made the following changes:

Redirected folders can now be marked as read-only to prevent their contents from being changed in the remote session.
We addressed a 0x607 error that appeared when connecting using RPC over HTTPS RD Gateway scenarios.
Fixed cases where users were double-prompted for credentials.
Fixed cases where users received the certificate warning prompt twice.
Added heuristics to improve trackpad-based scrolling.
The client no longer shows the 'Saved Desktops' group if there are no user-created groups.
Updated UI for the tiles in PC view.
Fixes to address crashes sent to us via application telemetry.

Note

In this release, we now accept feedback for the Mac client only through UserVoice.

Updates for version 10.3.4

Date published: 11/18/19

We've been hard at work listening to your feedback and have put together a collection of bug fixes and feature updates.

When connecting via an RD Gateway with multifactor authentication, the gateway connection will be held open to avoid multiple MFA prompts.
All the client UI is now fully keyboard-accessible with Voiceover support.
Files copied to the clipboard in the remote session are now only transferred when pasting to the local computer.
URLs copied to the clipboard in the remote session now paste correctly to the local computer.
Scale factor remoting to support Retina displays is now available for multimonitor scenarios.
Addressed a compatibility issue with FreeRDP-based RD servers that was causing connectivity issues in redirection scenarios.
Addressed smart card redirection compatibility with future releases of Windows 10.
Addressed an issue specific to macOS 10.15 where the incorrect available space was reported for redirected folders.
Published PC connections are represented with a new icon in the Workspaces tab.
'Feeds' are now called 'Workspaces,' and 'Desktops' are now called 'PCs.'
Fixed inconsistencies and bugs in user account handling in the preferences UI.
Lots of bug fixes to make things run smoother and more reliably.

Updates for version 10.3.3

Date published: 11/18/19

We've put together a feature update and fixed bugs for the 10.3.3 release.

First, we've added user defaults to disable smart card, clipboard, microphone, camera, and folder redirection:

ClientSettings.DisableSmartcardRedirection
ClientSettings.DisableClipboardRedirection
ClientSettings.DisableMicrophoneRedirection
ClientSettings.DisableCameraRedirection
ClientSettings.DisableFolderRedirection

Next, the bug fixes:

Resolved an issue that was causing programmatic session window resizes to not be detected.
Fixed an issue where the session window contents appeared small when connecting in windowed mode (with dynamic display enabled).
Addressed initial flicker that occurred when connecting to a session in windowed mode with dynamic display enabled.
Fixed graphics mispaints that occurred when connected to Windows 7 after toggling fit-to-window with dynamic display enabled.
Fixed a bug that caused an incorrect device name to be sent to the remote session (breaking licensing in some third-party apps).
Resolved an issue where remote app windows would occupy an entire monitor when maximized.
Addressed an issue where the access permissions UI appeared underneath local windows.
Cleaned up some shutdown code to ensure the client closes more reliably.

Updates for version 10.3.2

Date published: 11/18/19

In this release, we fixed a bug that made the display low resolution while connecting to a session

Updates for version 10.3.1

Date published: 11/18/19

We've put together some fixes to address regressions that managed to sneak into the 10.3.0 release.

Addressed connectivity issues with RD Gateway servers that were using 4096-bit asymmetric keys.
Fixed a bug that caused the client to randomly stop responding when downloading feed resources.
Fixed a bug that caused the client to crash while opening.
Fixed a bug that caused the client to crash while importing connections from Remote Desktop, version 8.

Updates for version 10.3.0

Date published: 8/27/19

It's been a few weeks since we last updated, but we've been hard at work during that time. Version 10.3.0 brings some new features and lots of under-the-hood fixes.

Camera redirection is now possible when connecting to Windows 10 1809, Windows Server 2019 and later.
On Mojave and Catalina we've added a new dialog that requests your permission to use the microphone and camera for device redirection.
The feed subscription flow has been rewritten to be simpler and faster.
Clipboard redirection now includes the Rich Text Format (RTF).
When entering your password you have the option to reveal it with a 'Show password' checkbox.
Addressed scenarios where the session window was jumping between monitors.
The Connection Center displays high resolution remote app icons (when available).
Cmd+A maps to Ctrl+A when Mac clipboard shortcuts are being used.
Cmd+R now refreshes all of your subscribed feeds.
Added new secondary click options to expand or collapse all groups or feeds in the Connection Center.
Added a new secondary click option to change the icon size in the Feeds tab of the Connection Center.
A new, simplified, and clean app icon.

Updates for version 10.2.13

Date published: 5/8/2019

Fixed a hang that occurred when connecting via an RD Gateway.
Added a privacy notice to the 'Add Feed' dialog.

Updates for version 10.2.12

Date published: 4/16/2019

Resolved random disconnects (with error code 0x904) that took place when connecting via an RD Gateway.
Fixed a bug that caused the resolutions list in application preferences to be empty after installation.
Fixed a bug that caused the client to crash if certain resolutions were added to the resolutions list.
Addressed an ADAL authentication prompt loop when connecting to Windows Virtual Desktop deployments.

Updates for version 10.2.10

Date published: 3/30/2019

In this release we addressed instability caused by the recent macOS 10.14.4 update. We also fixed mispaints that appeared when decoding AVC codec data encoded by a server using NVIDIA hardware.

Updates for version 10.2.9

Date published: 3/6/2019

In this release we fixed an RD gateway connectivity issue that can occur when server redirection takes place.
We also addressed an RD gateway regression caused by the 10.2.8 update.

Updates for version 10.2.8

Date published: 3/1/2019

Resolved connectivity issues that surfaced when using an RD Gateway.
Fixed incorrect certificate warnings that were displayed when connecting.
Addressed some cases where the menu bar and dock would needlessly hide when launching remote apps.
Reworked the clipboard redirection code to address crashes and hangs that have been plaguing some users.
Fixed a bug that caused the Connection Center to needlessly scroll when launching a connection.

Updates for version 10.2.7

Date published: 2/6/2019

In this release we addressed graphics mispaints (caused by a server encoding bug) that appeared when using AVC444 mode.

Updates for version 10.2.6

Date published: 1/28/2019

Added support for the AVC (420 and 444) codec, available when connecting to current versions of Windows 10.
In Fit to Window mode, a window refresh now occurs immediately after a resize to ensure that content is rendered at the correct interpolation level.
Fixed a layout bug that caused feed headers to overlap for some users.
Cleaned up the Application Preferences UI.
Polished the Add/Edit Desktop UI.
Made lots of fit and finish adjustments to the Connection Center tile and list views for desktops and feeds.

Note

There is a bug in macOS 10.14.0 and 10.14.1 that can cause the '.com.microsoft.rdc.application-data_SUPPORT/_EXTERNAL_DATA' folder (nested deep inside the ~/Library folder) to consume a large amount of disk space. To resolve this issue, delete the folder content and upgrade to macOS 10.14.2. Note that a side-effect of deleting the folder contents is that snapshot images assigned to bookmarks will be deleted. These images will be regenerated when reconnecting to the remote PC.

Updates for version 10.2.4

Date published: 12/18/2018

Added dark mode support for macOS Mojave 10.14.
An option to import from Microsoft Remote Desktop 8 now appears in the Connection Center if it is empty.
Addressed folder redirection compatibility with some third-party enterprise applications.
Resolved issues where users were getting a 0x30000069 Remote Desktop Gateway error due to security protocol fallback issues.
Fixed progressive rendering issues some users were experiencing with fit to window mode.
Fixed a bug that prevented file copy and paste from copying the latest version of a file.
Improved mouse-based scrolling for small scroll deltas.

Updates for version 10.2.3

Date published: 11/06/2018

Added support for the 'remoteapplicationcmdline' RDP file setting for remote app scenarios.
The title of the session window now includes the name of the RDP file (and server name) when launched from an RDP file.
Fixed reported RD gateway performance issues.
Fixed reported RD gateway crashes.
Fixed issues where the connection would hang when connecting through an RD gateway.
Better handling of full-screen remote apps by intelligently hiding the menu bar and dock.
Fixed scenarios where remote apps remained hidden after being launched.
Addressed slow rendering updates when using 'Fit to Window' with hardware acceleration disabled.
Handled database creation errors caused by incorrect permissions when the client starts up.
Fixed an issue where the client was consistently crashing at launch and not starting for some users.
Fixed a scenario where connections were incorrectly imported as full-screen from Remote Desktop 8.

Updates for version 10.2.2

Date published: 10/09/2018

A brand new Connection Center that supports drag and drop, manual arrangement of desktops, resizable columns in list view mode, column-based sorting, and simpler group management.
The Connection Center now remembers the last active pivot (Desktops or Feeds) when closing the app.
The credential prompting UI and flows have been overhauled.
RD Gateway feedback is now part of the connecting status UI.
Settings import from the version 8 client has been improved.
RDP files pointing to RemoteApp endpoints can now be imported into the Connection Center.
Retina display optimizations for single monitor Remote Desktop scenarios.
Support for specifying the graphics interpolation level (which affects blurriness) when not using Retina optimizations.
256-color support to enable connectivity to Windows 2000.
Fixed clipping of the right and bottom edges of the screen when connecting to Windows 7, Windows Server 2008 R2 and earlier.
Copying a local file into Outlook (running in a remote session) now adds the file as an attachment.
Fixed an issue that was slowing down pasteboard-based file transfers if the files originated from a network share.
Addressed a bug that was causing to Excel (running in a remote session) to hang when saving to a file on a redirected folder.
Fixed an issue that was causing no free space to be reported for redirected folders.
Fixed a bug that caused thumbnails to consume too much disk storage on macOS 10.14.
Added support for enforcing RD Gateway device redirection policies.
Fixed an issue that prevented session windows from closing when disconnecting from a connection using RD Gateway.
If Network Level Authentication (NLA) is not enforced by the server, you will now be routed to the login screen if your password has expired.
Fixed performance issues that surfaced when lots of data was being transferred over the network.
Smart card redirection fixes.
Support for all possible values of the 'EnableCredSspSupport' and 'Authentication Level' RDP file settings if the ClientSettings.EnforceCredSSPSupport user default key (in the com.microsoft.rdc.macos domain) is set to 0.
Support for the 'Prompt for Credentials on Client' RDP file setting when NLA is not negotiated.
Support for smart card-based login via smart card redirection at the Winlogon prompt when NLA is not negotiated.
Fixed an issue that prevented downloading feed resources that have spaces in the URL.

Updates for version 10.2.1

Date published: 08/06/2018

Enabled connectivity to Azure Active Directory (AAD) joined PCs. To connect to an AAD joined PC, your username must be in one of the following formats: 'AzureADuser' or 'AzureADuser@domain'.
Addressed some bugs affecting the usage of smart cards in a remote session.

Updates for version 10.2.0

Date published: 07/24/2018

Incorporated updates for GDPR compliance.
MicrosoftAccountusername@domain is now accepted as a valid username.
Clipboard sharing has been rewritten to be faster and support more formats.
Copy and pasting text, images or files between sessions now bypasses the local machine's clipboard.
You can now connect via an RD Gateway server with an untrusted certificate (if you accept the warning prompts).
Metal hardware acceleration is now used (where supported) to speed up rendering and optimize battery usage.
When using Metal hardware acceleration we try to work some magic to make the session graphics appear sharper.
Got rid of some instances where windows would hang around after being closed.
Fixed bugs that were preventing the launch of RemoteApp programs in some scenarios.
Fixed an RD Gateway channel synchronization error that was resulting in 0x204 errors.
The mouse cursor shape now updates correctly when moving out of a session or RemoteApp window.
Fixed a folder redirection bug that was causing data loss when copy and pasting folders.
Fixed a folder redirection issue that caused incorrect reporting of folder sizes.
Fixed a regression that was preventing logging into an AAD-joined machine using a local account.
Fixed bugs that were causing the session window contents to be clipped.
Added support for RD endpoint certificates that contain elliptic-curve asymmetric keys.
Fixed a bug that was preventing the download of managed resources in some scenarios.
Addressed a clipping issue with the pinned connection center.
Fixed the checkboxes in the Display tab of the Add a Desktop window to work better together.
Aspect ratio locking is now disabled when dynamic display change is in effect.
Addressed compatibility issues with F5 infrastructure.
Updated handling of blank passwords to ensure the correct messages are shown at connect-time.
Fixed mouse scrolling compatibility issues with MapInfra Pro.
Fixed some alignment issues in the Connection Center when running on Mojave.

Updates for version 10.1.8

Date published: 05/04/2018

Added support for changing the remote resolution by resizing the session window!
Fixed scenarios where remote resource feed download would take an excessively long time.
Resolved the 0x207 error that could occur when connecting to servers not patched with the CredSSP encryption oracle remediation update (CVE-2018-0886).

Updates for version 10.1.7

Date published: 04/05/2018

Made security fixes to incorporate CredSSP encryption oracle remediation updates as described in CVE-2018-0886.
Improved RemoteApp icon and mouse cursor rendering to address reported mispaints.
Addressed issues where RemoteApp windows appeared behind the Connection Center.
Fixed a problem that occurred when you edit local resources after importing from Remote Desktop 8.
You can now start a connection by pressing ENTER on a desktop tile.
When you're in full screen view, CMD+M now correctly maps to WIN+M.
The Connection Center, Preferences, and About windows now respond to CMD+M.
You can now start discovering feeds by pressing ENTER on the **Adding Remote Resources*- page.
Fixed an issue where a new remote resources feed showed up empty in the Connection Center until after you refreshed.

Updates for version 10.1.6

Date published: 03/26/2018

Fixed an issue where RemoteApp windows would reorder themselves.
Resolved a bug that caused some RemoteApp windows to get stuck behind their parent window.
Addressed a mouse pointer offset issue that affected some RemoteApp programs.
Fixed an issue where starting a new connection gave focus to an existing session, instead of opening a new session window.
We fixed an error with an error message - you'll see the correct message now if we can't find your gateway.
The Quit shortcut (⌘ + Q) is now consistently shown in the UI.
Improved the image quality when stretching in 'fit to window' mode.
Fixed a regression that caused multiple instances of the home folder to show up in the remote session.
Updated the default icon for desktop tiles.

Microsoft’s Remote Desktop is a savior when you have to connect to a computer remotely using another PC or a mobile device. You can enable the Remote Desktop option under Settings and download the necessary app on your smartphone. However, some users are witnessing a black screen even after connecting to the remote computer successfully.

Many users have faced the error in earlier versions of Windows as well. Some users have also reported that after seeing a black screen, Remote Desktop client disconnects or crashes. As always, there can be several reasons leading remote desktop showing a black screen error. Here are some known ways to troubleshoot it.

Let’s begin.

1. Update Windows

As always, we recommend updating your Windows 10 to the latest version. It's quite possible that your computer has some pending updates. Open Settings by pressing the Windows key+I on the keyboard and select Update & Security.

Check if there are any updates available and if yes, update and reboot your PC once before trying to connect remotely again.

Note: Microsoft is aware of the issue and is working on a fix. The RDP error is more common in Windows 10 version 1903 but may affect other versions too. Keep an eye out for that new update.

2. Update RDP Client

I will be using the Android app as an example for this post. Update your Microsoft Remote Desktop client on whichever device you are using it on. Open the Play Store on Android and search for the app.

If there is an update available, you will see ‘Update’ option. If not, you will see the ‘Open’ option. There may be some compatibility issues between different app versions, which is why we recommend updating apps.

3. Launch Task Manager

If you are unable to view desktop and instead see a black screen, one temporary solution to solve the issue is launching the Task Manager. Press Ctrl+Shift+Esc shortcut buttons on the keyboard to open the Task Manager.

You should now see the desktop. Keep the Task Manager open until you complete your work. You may then troubleshoot the issue later when you have time.

Another option is to use the Ctrl+Alt+Del shortcut combination that brings up a blue screen with Task Manager listed as one of the options.

Pro Tip: Check our comprehensive guide on essential Windows 10 keyboard shortcuts to learn the useful ones for boosting your productivity.

Also on Guiding Tech

How to Control Your Computer from an Android Device Using Chrome Remote Desktop

4. Change Resolution

Setting the screen resolution higher than recommended can also lead to the remote desktop showing a black screen. Right-click anywhere on the desktop and select Display settings.

Scroll a little to find Scale and layout option. Under Display resolution, choose the recommended resolution or try something lower. A lot will also depend on your monitor's screen size and system configuration.

5. Disable Bitmap Caching

Bitmap caching is a process where the computer will create cache files of images and other resources, and store them locally on the remote desktop client. While useful for low bandwidth connection, it consumes resources and slows the PC down, sometimes leading to the black desktop screen error.

Since the option is not available for mobile apps, I will use the desktop app as an example. Search for and open the RDP client and under the Experience tab, disable Persistent bitmap caching.

6. Update GPU Drivers

Mac Temp

Microsoft recommends that updating the GPU drivers may help resolve the issue. Search for and open Device Manager. Double-click Display adapters and right-click on your graphics card to update it.

Reboot your PC once before trying to connect with the remote desktop client.

Wait, are you using an NVIDIA graphics card? It creates an overlay that enables users to take screenshots and record screen while gaming — also called ShadowPlay. It won’t let you connect via RDP client for some reason. To disable, open GeForce Experience > Settings > General tab > disable SHARE option.

Also on Guiding Tech

How to Remotely Control uTorrent On Desktop From Android

7. Disable Fast Startup

Fast Startup is a Windows feature that will help reboot your Windows laptop or wake it up from hibernation quickly. Open Control Panel, search for and click on Power Options.

Click on Choose what the power buttons do.

Click on Change settings that are currently unavailable first, and then uncheck Turn on Fast start-up option.

Save changes.

8. Run SFC Scan

System File Checker (SFC) tool will scan your computer for corrupted system files and repair them. Just open the Command Prompt with admin rights and type the command below, and then hit Enter.

In case of laptop, leave it connected to a power source since the process may take a while. Restart the computer after the scan completes.

9. New User Account

If everything fails, you may try and create a new user account to see if that works. Press Windows key+I to open Settings and click on Accounts.

Under Family & other users, click on Add someone else to this PC option.

Follow the on-screen instructions to enter a user ID, password, and other details to create a new account. When done, you can easily give admin privileges to that account. Click on the account name in Settings and select Change account type.

Choose Administrator from the drop-down menu here.

Switch user accounts and try connecting with user ID details of this new account from the remote desktop client. See if you still get the black screen on desktop or crashes thereafter.

Connect Remotely

Microsoft Remote Desktop Mac Clear Cache

For the most part, remote desktop client should work as intended. However, there are still some undiscovered quirks in Windows which may result in the desktop black screen error. Hopefully, one of the solutions mentioned above worked for you.

If you found another solution, do share with us in the comments below and we shall include it as well.

Microsoft Remote Desktop App

Next up: Still can't connect remotely to your computer? Facing some other issue instead of seeing a black screen on desktop? Read the next post for some solutions to solve that error.

Read NextHow to Solve Windows 10 Remote Desktop Not Working IssuesAlso See#remote desktop #troubleshooting

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