The following table provides information and tips for entering basic Microsoft Exchange account settings in the Outlook Accounts preferences.

Option	Description
Account description	This is how your account is labeled in Outlook. You can give account any name that is helpful to you.
Full name	This is how your name appears in the From field of e-mail messages that you send.
E-mail address	You must type your complete e-mail address, such as someone@example.com.
Method	The administrator of your Exchange account determines the kind of authentication that your organization uses. When you set up your account in Outlook, select the authentication method that is used by your organization, either User Name and Password or Kerberos authentication.
User name	This is usually your domain name followed by a backslash and your account ID. For example, if your domain is 'example' and your account ID is 'someone,' you type examplesomeone. Frequently, the account ID is the part of your e-mail address before the '@' symbol, and the domain is the part of your e-mail address after the '@' symbol. However, this is not always true. For some accounts, your user name is your complete e-mail address.
Password	This is the password for your Exchange account, which is usually case-sensitive.
Kerberos ID	Depending on how your Exchange server is configured, you may already see one or more Kerberos IDs to select from. Or, click the Kerberos ID pop-up menu, and then click Create a New ID. Important: When you create a new ID in Mac OS X v10.5 (Leopard) or earlier, you are asked for your name, password, and realm. Realm is another name for a 'domain.' In the Authenticate to Kerberos dialog box, in the Name field, enter your Account ID. This is sometimes the part of your e-mail address before the '@' symbol. In the Realm field, you must enter the domain name in all uppercase letters, such as '.COM'.

Outlook 2011 for Mac suddenly can't access Exchange As of yesterday afternoon (Jan 27, 2016), office Mac users could not use Outlook 2011 for Mac to access our Comcast Hosted Exchange server. Similar issue with Apple Mail on MacBooks, but NOT for iPhone Mail users. Outlook for Mac uses the Exchange Web Services (EWS) protocol to communicate with Exchange. EWS was not introduced in Exchange until Exchange 2007 SP1, rollup 4. Therefore, Outlook for Mac cannot communicate with Exchange 2003 as an Exchange client. If you have a Microsoft Exchange account managed by Microsoft Exchange Server 2010 or later, the rule is automatically saved on the Exchange server. For more information, go to Outlook for Mac 2011 Help. If you create multiple rules, Outlook runs the rules in the order in which they are listed in the Rules window.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Original KB number: 2830042

Problem

When you try to set up Microsoft Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online for Office 365, your attempt fails.

Workaround

To work around this behavior, use Outlook Web App for mail, and apply retention policies in Exchange Online. Use the following settings when you apply the retention policies:

Tag name	Tag type	Retention age limit (days)	Retention action
Personal 1 year move to archive	Personal	365	Move to archive
Personal 5 year move to archive	Personal	1825	Move to archive
*Personal never move to archive	Personal	No age limit	Move to archive
*This tag is not enabled by default. Items that have this retention tag are either never moved or never deleted.

Microsoft Exchange Mail On Outlook Mac 2011 Download

For more information about retention policies in Exchange Online, see Retention tags and retention policies.

Whereas Outlook for Mac 2011 doesn't support the archive feature, Outlook 2016 for Mac does support the archive feature. When you use Outlook 2016 for Mac, you can access your archive and move mail items into your archive.

Outlook For Mac 2011 Updates

More information

You can create an archive mailbox for a user's primary cloud-based mailbox. Users can use the archive mailbox (also known as a personal archive) to store historical messaging data by moving or copying messages from their primary mailbox to their archive mailbox. The archived messages reside in the cloud, and users can access the messages by using Outlook 2016 for Mac, Outlook 2013, Outlook 2010 or Outlook Web App.

For more information about the archive mailbox feature in Exchange Online, see Enable or disable an archive mailbox in Exchange Online.

Microsoft Exchange Mail On Outlook Mac 2011 Will Not Connect To Exchange Server

Still need help? Go to Microsoft Community.