Under 'Personalize your copy of Microsoft Office', type under User name what you'd like to appear as author name, and optionally type matching Initials. Notice that Word's Options dialog says Microsoft Office: this is because the username affects all Office products on that PC or Mac, not just Word. But each Windows / Mac user can use their own set of name and initials. Aug 29, 2012 Word - Automatically replace abbreviations/Aliases. It is possible, when writing a Word document, to automatically replace an abbreviation or alias by a particular word: In the example below, if you type 'CPU', it will be automatically replaced by 'Central Processing Unit'. In the standard bar go to Tools.
-->You may need to change someone's Office 365 email address and display name if, for example, they get married and their last name changes.
Note
If you're not using the new Microsoft 365 admin center, you can turn it on by selecting the Try the new admin center toggle located at the top of the Home page.
Watch a short video about changing a user's email address.
If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.
Change a user's email address
You must be an Office 365 global admin to do these steps.
In the admin center, go to the Users > Active users page.
Select the user's name, and then on the Account tab select Manage username.
In the first box, type the first part of the new email address. If you added your own domain to Office 365, you can choose the domain for the new email alias by using the drop-down list.
Select Save changes.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
In the first box, type the first part of the new email address. If you added your own domain to Office 365, you can choose the domain for the new email alias by using the drop-down list.
Select Save.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
In the first box, type the first part of the new email address. If you added your own domain to Office 365, you can choose the domain for the new email alias by using the drop-down list.
Select Save.
IMPORTANT:If you get an error message, see Resolve error messages.
Set the primary email address
In the admin center, go to the Users > Active users page.
Select the user's name, and then on the Account tab select Manage email aliases.
Select Set as Primary for the email address that you want to set as the primary email address for that person.
IMPORTANT: You won't see this option to Set as Primary if you purchased Office 365 from GoDaddy or another Partner service that provides a management console. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.
Also, you'll only see this option if you're an Office 365 global admin. If you don't see the option, you don't have permissions to change a user's name and primary email address.
You'll see a big yellow warning that you're about to change the person's sign-in information. Select Save, then Close.
Tell the person the following information:
This change may take a while to take effect.
What their new username is. They'll need it to sign in to Office 365.
If they are using Skype for Business Online, tell them they will need to reschedule any Skype for Business Online meetings that they organized, and that they will need to tell their external contacts to update the old contact information.
If they are using OneDrive, tell them that the URL to this location has been changed. If they have OneNote notebooks in their OneDrive, then they may need to close and reopen them in OneNote. If they have shared files from their OneDrive, then the links to the files may not work and the user can reshare.
If their password changed too, tell them that they will be prompted to enter the new password on their mobile device, or it won't sync.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
Select Set as Primary for the email address that you want to set as the primary email address for that person.
IMPORTANT: You won't see this option to Set as Primary if you purchased Office 365 from GoDaddy or another Partner service that provides a management console. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.
Also, you'll only see this option if you're an Office 365 global admin. If you don't see the option, you don't have permissions to change a user's name and primary email address.
You'll see a big yellow warning that you're about to change the person's sign-in information. Select Save, then Close.
Tell the person the following information:
This change may take a while to take effect.
What their new username is. They'll need it to sign in to Office 365.
If they are using Skype for Business Online, tell them they will need to reschedule any Skype for Business Online meetings that they organized, and that they will need to tell their external contacts to update the old contact information.
If they are using OneDrive, tell them that the URL to this location has been changed. If they have OneNote notebooks in their OneDrive, then they may need to close and reopen them in OneNote. If they have shared files from their OneDrive, then the links to the files may not work and the user can reshare.
If their password changed too, tell them that they will be prompted to enter the new password on their mobile device, or it won't sync.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
Select Set as Primary for the email address that you want to set as the primary email address for that person.
IMPORTANT: You won't see this option to Set as Primary if you purchased Office 365 from GoDaddy or another Partner service that provides a management console. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.
Also, you'll only see this option if you're an Office 365 global admin. If you don't see the option, you don't have permissions to change a user's name and primary email address.
You'll see a big yellow warning that you're about to change the person's sign-in information. Select Save, then Close.
Tell the person the following information:
This change may take a while to take effect.
What their new username is. They'll need it to sign in to Office 365.
If they are using Skype for Business Online, tell them they will need to reschedule any Skype for Business Online meetings that they organized, and that they will need to tell their external contacts to update the old contact information.
If they are using OneDrive, tell them that the URL to this location has been changed. If they have OneNote notebooks in their OneDrive, then they may need to close and reopen them in OneNote. If they have shared files from their OneDrive, then the links to the files may not work and the user can reshare.
If their password changed too, tell them that they will be prompted to enter the new password on their mobile device, or it won't sync.
Change a user's display name
In the admin center, go to the Users > Active users page.
Select the user's name, and then on the Account tab select Manage contact information.
In the Display name box, type a new name for the person, and then select Save.
If you get the error message 'We're sorry, the user couldn't be edited. Review the user information and try again, see Resolve error messages.
It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username, so be sure to tell them about this change.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Contact information, select Edit.
In the Display name box, type a new name for the person, and then select Save.
If you get the error message 'We're sorry, the user couldn't be edited. Review the user information and try again, see Resolve error messages.
It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username, so be sure to tell them about this change.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Contact information, select Edit.
In the Display name box, type a new name for the person, and then select Save.
If you get the error message 'We're sorry, the user couldn't be edited. Review the user information and try again, see Resolve error messages.
It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username, so be sure to tell them about this change.
Resolve error messages
'A parameter cannot be found that matches parameter name 'EmailAddresses'
If you get the error message ' A parameter cannot be found that matches parameter name 'EmailAddresses' it means that it's taking a bit longer for Office 365 to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
'We're sorry, the user couldn't be edited. Review the user information and try again'
If you get the error message ' We're sorry, the user couldn't be edited. Review the user information and try again.' it means you aren't an Office 365 global admin and you don't have permissions to change the user name. Find the global admin in your business and ask them to make the change.
What to do with old email addresses
A person's previous primary email address is retained as an additional email address. We strongly recommend that you don't remove the old email address.
Some people will likely continue to send email to the person's old email address and deleting it may result in NDR failures. Office 365 will automatically route it to the new one. Also, do not reuse old SMTP email addresses and apply them to new accounts. This can also cause NDR failures or delivery to an unintended mailbox.
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What if the person's offline address book won't sync with the Global Address List?
If they are using Exchange Online or if their Office 365 account is linked with your organization's on-premises Exchange environment, you may see this error when you try to change a username and email address: 'This user is synchronized with your local Active Directory. Some details can be edited only through your local Active Directory.'
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This is due to the Microsoft Online Email Routing Address (MOERA). The MOERA is constructed from the person's userPrincipalName attribute in Active Directory and is automatically assigned to the cloud account during the initial sync and once created, it cannot be modified or removed in Office 365. You can subsequently change the username in the Active Directory, but it will not change the MOERA and you may run into issues displaying the newly changed name in the Global Address List.
To fix this, log in to the Azure Active Directory Module for PowerShell with your Microsoft 365 administrator credentials. and use the following syntax:
Tip
This changes the person's userPrincipalName attribute and has no bearing on their Microsoft Online Email Routing Address (MOERA) email address. It is best practice, however, to have the person's logon UPN match their primary SMTP address.
To learn how to change someone's username in Active Directory, in Windows Server 2003 and earlier, see Rename a user account.
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