本文介绍有关 Mac App Store 中提供的 Office 应用的常见问题，以及与直接从 Microsoft 下载的 Office 应用之间的差异。 从 2019 年 1 月开始，可以从 Mac App Store 下载以下 Office 应用程序：Word、Excel、PowerPoint、OneNote. 和 OneDrive.。. Create your best work with Office 365, and get 1 TB of OneDrive cloud storage for your photos and files. The Office experience you know and love, built for your PC, Mac, iOS and Android devices.
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适用于：Office for Mac、Office 2019 for Mac、Office 2016 for MacApplies to:Office for Mac, Office 2019 for Mac, Office 2016 for Mac
若要在组织中使用 Office for Mac，就需要将其激活。Activation: To use Office for Mac, it needs to be activated.如何激活 Office for Mac 取决于组织拥有的是 Office 365 计划，还是批量许可协议。Where you download Office 2016 for Mac from depends on whether your organization has an Office 365 plan or has a volume license agreement.但在这两种情况下，用户都无需输入任何产品密钥。But in both cases your users won't have to enter any product keys.
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Microsoft.office.com Mac Pro
如果你是尝试激活 Office for Mac 个人副本的 Office 用户，请按照这些说明进行操作，而不是阅读本文。If you're an Office user trying to activate a personal copy of Office for Mac, follow these instructions instead of reading this article.
激活 Office 365 版本的 Office for MacActivate Office 365 versions of Office for Mac
如果你的组织拥有 Office 365 计划，请在将 Office for Mac 部署到用户之前确保为每个用户分配一个 Office 许可证。If your organization has an Office 365 plan, make sure you assign each user a license for Office before you deploy Office for Mac to your users.如果未向用户分配许可证，你仍然可以将 Office for Mac 部署到该用户，但用户将无法激活和使用 Office。If you don't assign a user a license, you can still deploy Office for Mac to that user, but the user won't be able to activate and use Office.
对于 Office 365 客户，Office for Mac 可通过联系 Internet 上的 Office 许可服务来激活。For Office 365 customers, Office for Mac activates by contacting the Office Licensing Service on the internet.Office 许可服务可跟踪已授权的用户和已经安装 Office 的计算机数量。The Office Licensing Service, a part of Office 365, keeps track of which users are licensed and how many computers they've installed Office on.
部署 Office for Mac 后，系统会在用户首次使用时提示他们激活 Office。After you deploy Office for Mac, your users are prompted to activate Office the first time they use it.在用户激活 Office 时，确保他们已连接到 Internet。Make sure users are connected to the internet when they activate Office.
在“登录以激活 Office”屏幕上，用户应选择“登录”，然后输入其电子邮件地址和密码。On the Sign in to Activate Office screen, users should select Sign In, and then enter their email address and password.登录之后，用户能会看到一条提醒，请求提供权限来访问存储在密钥链中的 Microsoft 身份。After you sign in, you may see an alert asking for permission to access the Microsoft identity stored in your keychain.用户应选择“允许”或“始终允许”以继续。They should select Allow or Always Allow to continue.
尽管你可以为用户部署 Office for Mac，但用户需要自己登录并激活 Office for Mac。While you can deploy Office for Mac for your users, your users need to sign in and activate Office for Mac for themselves.这是为了确保 Office 许可服务将 Office for Mac 与正确的许可用户正确关联。That's to ensure that the Office Licensing Service properly associates Office for Mac with the correct licensed user.
Mac 上的一个程序（Office365ServiceV2 守护进程）会每天运行一次，检查用户的订阅状态。A program on the Mac, the Office365ServiceV2 daemon, runs once a day to check the user's subscription status.计算机必须连接到 Internet 才能联系 Office 许可服务。The computer must be connected to the internet to contact the Office Licensing Service.如果计算机在 9 天后无法联系 Office 许可服务，用户在应用中工作时将看到一条警告消息。If the computer can't contact the Office Licensing Service after nine days, the user sees a warning message when working in an app.
如果计算机在 30 天后无法联系 Office 许可服务，Office 将进入缩减功能模式。If the computer can't contact the Office Licensing Service after 30 days, Office goes into reduced functionality mode.这意味着用户可以在 Office 应用中打开、查看和打印现有文档，但无法创建或编辑文档。This means that the user can open, view, and print existing documents in an Office app, but can't create or edit documents.用户还会在应用中看到指出大多数功能不可用的消息。The user also sees a message in the app that most features aren't available.在用户连接 Internet 并且订阅状态经过验证之后，Office 的所有功能即可恢复使用。After the user connects to the internet and the subscription status is verified, all the features of Office are available again.
对于在 Office 365 中为其分配了许可证的每个用户，你可以在该用户的最多 5 台 Mac 上部署和激活 Office for Mac。For each user that you've assigned a license to in Office 365, you can deploy and activate Office for Mac on up to five Macs for the user.如果需要在用户的第 6 台计算机上提供 Office for Mac，则需要先停用现有安装。If you need to provide Office for Mac on a sixth computer for a user, you need to deactivate an existing installation first.停用安装不会从计算机中删除 Office for Mac。Deactivating an installation doesn't remove Office for Mac from the computer.作为替代，安装将进入缩减功能模式。Instead, the installation goes into reduced functionality mode.
用户可登录到 Office 365 门户，通过转到“我的帐户” > “安装状态” > “管理安装”来停用现有安装。Users can sign into the Office 365 portal to deactivate an existing installation by going to My account > Install status > Manage installs.或者，你可以采用 Office 365 管理员身份停用安装。Or, you can deactivate an installation as an Office 365 administrator.登录到 Office 365 门户，转到“管理中心”，然后转到“用户” > “活跃用户”。Sign into the Office 365 portal, go to the admin center, and then go to Users > Active Users.选择用户，然后为用户的“Office 安装”属性选择“编辑”。Select the user, and then choose Edit for the Office installs property of the user.
激活 Office for Mac 的批量许可版本Activate volume licensed versions of Office for Mac
若要激活 Office 2019 for Mac 或 Office 2016 for Mac 的批量许可版本，请使用批量许可证 (VL) 序列化程序。To activate a volume licensed version of Office 2019 for Mac or Office 2016 for Mac, use the Volume License (VL) Serializer.可通过登录到批量许可服务中心 (VLSC)来下载 VL 序列化程序。You can download the VL Serializer by signing into the Volume Licensing Service Center (VLSC).在每台计算机上运行 VL 序列化程序。You run the VL Serializer on each computer.执行此操作后，用户首次打开 Office 2019 for Mac 或 Office 2016 for Mac 时将不会看到任何激活提示。By doing this, your users won't see any activation prompts when they first open Office 2019 for Mac or Office 2016 for Mac.
Microsoft Office Com Macbook Pro
有关详细信息，请参阅批量许可证 (VL) 序列化程序概述。For more information, see Overview of the Volume License (VL) Serializer.
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-->**适用于：****Office 2019 for Mac、Office 2016 for MacApplies to:Office for Mac, Office 2019 for Mac, Office 2016 for Mac
批量序列化程序 (VL) 用于作为批量许可版本激活 Office 2019 for Mac 或 Office 2016 for Mac。The Volume Serializer (VL) is used to activate Office 2019 for Mac or Office 2016 for Mac as a volume licensed version.它是在安装 Office 之前或之后，在用户的计算机上运行的大约 4 mb 的包文件。It's an approximately 4 mb package file that you run on a user's computer, either before or after you've installed Office.
从 VLSC 下载批量许可证 (VL) 序列化程序Download the Volume License (VL) Serializer from the VLSC
要下载 VL 序列化程序，请执行下列操作：To download the VL Serializer, do the following:
- 登录批量许可服务中心 (VLSC)。Sign in to the Volume Licensing Service Center (VLSC).
- 选择“下载和密钥”选项卡。Select the Download and Keys tab.
- 根据你要部署的版本，搜索“Office 2019 for Mac Standard”或“Office 2016 for Mac Standard”。Depending on the version that you're deploying, search for 'Office 2019 for Mac Standard' or 'Office 2016 for Mac Standard.'
- 选择“结果”面板中的“下载”链接。Select the Download link in the results panel.
- 选择窗口底部的“继续”按钮。Select the Continue button at the bottom of the window.
- 选择图标（带下载箭头的圆圈）以下载 VL 序列化程序 .iso 文件。Select the icon (circle with download arrow) to download the VL Serializer .iso file.
- 下载完成后，装载 .iso 文件以提取 VL 序列化程序包文件。Once the download is complete, mount the .iso file to extract the VL Serializer package file.
Microsoft Office Mac Student
请确保你部署到用户的 Office 版本具有正确的 VL 序列化程序版本。Make sure you have the correct VL serializer version for the version of Office that you're deploying to your users.
| 版本Version | 文件名File Name |
|---|---|
| Office 2019 for MacOffice 2019 for Mac | Microsoft_Office_2019_VL_Serializer.pkgMicrosoft_Office_2019_VL_Serializer.pkg |
| Office 2016 for MacOffice 2016 for Mac | Microsoft_Office_2016_VL_Serializer.pkgMicrosoft_Office_2016_VL_Serializer.pkg |
然后，在要激活批量许可版本的 Office 的每台计算机上部署和运行 VL 序列化程序包文件。Then, deploy and run the VL Serializer package file on each computer that you want to activate Office as a volume licensed version.
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- 无法使用适用于 Office 2019 for Mac 的 VL 序列化程序激活 Office 2016 for Mac 的批量许可版本。You can't use the VL Serializer for Office 2019 for Mac to activate a volume licensed version of Office 2016 for Mac.
- Office 2019 for Mac 的批量许可版本的版本号为 16.17 或更高。Volume licensed versions of Office 2019 for Mac have version numbers of 16.17 or higher.Office 2016 for Mac 的批量许可版本的版本号为 16.16 或更低，例如 16.16.2 或 16.15。Volume licensed versions of Office 2016 for Mac have version numbers of 16.16 or lower, such as 16.16.2 or 16.15.
有关 VL 序列化程序的其他信息Additional information about the VL Serializer
- 批量许可证位于 /Library/Preferences/com.microsoft.office.licensingV2.plist 目录中。The volume license is located in the /Library/Preferences/com.microsoft.office.licensingV2.plist directory.
- 由 VL 序列化程序生成的许可 plist 包含使用生成它的计算机上的启动驱动器的序列号加密的数据。The licensing plist generated by the VL Serializer contains data that's encrypted by using the serial number of the boot drive on the computer where it was generated.每个 Office 应用程序启动时，将使用当前启动驱动器序列号作为解密密钥来解密 plist。Upon each Office application launch, the plist is decrypted by using the current boot drive serial number as the decryption key.如果无法解密数据（例如，启动驱动器序列号不同），Office 将进入未经授权状态，而不会出现警告。If the data cannot be decrypted (for example, boot drive serial number is different), Office will go into an unlicensed state without warning.
- 由于许可证 plist 文件是使用安装它的计算机上的信息进行加密的，因此不能将其复制到其他计算机上以在该计算机上激活 Office。Because the license plist file is encrypted using information from the computer on which it's installed, you can't copy it to a different computer to activate Office on that computer.
- 存在一个 VL 序列化程序包，其中包含在所有批量许可客户安装之间共享的单个密钥。There's a single VL Serializer package that contains a single key that's shared between all volume licensed customer installations.
- VL 序列化程序包包含一个名为“Microsoft Office 安装助理”的二进制可执行文件。The VL Serializer package contains a binary executable that's named 'Microsoft Office Setup Assistant.'这是实际激活批量许可证的可执行文件。It's this executable that actually activates the volume license.
- 如果通过从 VLSC 下载的 .iso 文件安装 Office 2016 for Mac 的批量许可版本，则无需运行 VL 序列化程序。If you install the volume licensed version of Office 2016 for Mac from the .iso file downloaded from the VLSC, you don't need to run the VL Serializer.该安装程序包已内置 VL 序列化程序功能。That installer package already has the VL Serializer functionality built-in.但是，我们建议你始终下载并安装 Internet 上的 Office 内容交付网络 (CDN) 中提供的最新版本。But, we recommend that you always download and install the most current version that's available on the Office Content Delivery Network (CDN) on the internet.有关详细信息，请参阅将 Office for Mac 下载到本地网络。For more information, see Download Office for Mac to your local network.
- VL 序列化程序包与移动设备管理 (MDM) 服务器（如 Microsoft Intune、Jamf Pro 或 FileWave）兼容。The VL Serializer package is compatible with mobile device management (MDM) servers such as Microsoft Intune, Jamf Pro, or FileWave.